Terms and conditions



Headquarters: THE STREET PASTOR, 16 EN 1 -IC2 BOA VISTA 2420-438 LEIRIA

NIPC: 504 073 419

Phone: 244 720 110

Email: [email protected]



These terms and conditions, apply to users of the site www.silvas.pt, and are accepted by these to navigate on the site.

These terms and conditions may be changed at any time and without any prior notice. These changes will be advertised as appropriate/communicated, for ease of customers.



The information in the various pages of the site may be changed by PAVEMENT SILVA SA at any time and without any prior notice.

The images presented on the website are merely illustrative.



The user/customer agrees to use the site www.silvas.pt in compliance with the provisions of the legislation applicable, refraining from using the same for activities contrary to the law, to morals and good customs, or third-party rights and interests.



The law of Protection of personal data (on "LOPD") and the general regulation of Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on "RGPD") ensure the protection of individuals with regard to the processing of personal data and on the free movement of such data.

In legal terms, "personal data" is considered any information, of any nature whatsoever and regardless of the respective support, including sound and image, relating to an identified or identifiable natural person, the protection does not cover collective people data.

By the acceptance of this privacy policy the user provides informed consent, Express, free and clear so that the personal data provided will be included in a file/dossier/software/site paving responsibility SILVA SA, whose treatment in accordance with the LOPD and the RGPD complies with the technical and organisational security measures appropriate.

See our Privacy Policy here.



  1. Object

1.1 A PAVIMENTOS SILVA, S.A.. provides your customers with, through your website www.silvas.pt, the possibility of acquiring products on sale and balances.

1.2 PAVIMENTOS SILVA SA provides a proforma application form to customers so that, by filling in the same, these same customers can place their orders.

1.3 These General Conditions in force, are intended to, together with the proforma request, and the other elements referred to in the same, a to regulate the terms and conditions under which the sale itself and the provision of the service inherent in that sale will be governed.

1.4 The purchase of any product through the PAVIMENTOS SILVA website, SA implies acceptance of these General Conditions of Sale.

1.5. Access to the PAVIMENTOS SILVA website, SA is free of charge and does not require prior subscription or user registration.

1.6 Received by PAVIMENTOS SILVA, SA proforma application form, referred to in 1.2 Above, Proforma will be sent, via email, to the customer within the foreseeable 2 working days (not considering the day of the application), except in exceptions for the closure of holiday services, which will be properly communicated.

1.7. In the proforma application form, the customer has to indicate whether or not he wants transportation to the goods. In the case of an affirmative answer, a field with the value of the transport will be added to Proforma according to the requested quantity and the address indicated by the customer. Calculation of the transport value for Mainland Portugal. In the case of Madeira And Azores Archipelagos we calculate transport for delivery to the port of Lisbon.

1.8. Through Proforma, the customer is informed of the total value of the ordered material.

1.9 The customer will confirm the order, through response to Proforma's email with proof of payment.

1.10 The availability of the material or the provision with (depending on the customer's option) will only be made after full payment of the value of Proforma by the customer.

1.11 Payment can only be made by bank transfer to one of the following IBAN of PAVIMENTOS SILVA, SA, properly indicated in proforma:

PT50 0007 0309 00039970003 80 (N. BANK)

PT50 0010 0000 56795900001 25 (BPI)

PT50 0033 0000 45501528823 05 (MILLENNIUM BCP)

PT50 0269 0490 00207879447 59 (BANKINTER)

1.12 Bank transfer proof must be sent to the email [email protected]


  1. Product Information, Prices and Content

2.1 A PAVIMENTOS SILVA, SA reserves the right to modify, without notice and at any time, the information and commercial offer presented on the promotions, product balances you make available on your page www.silvas.pt

2.2 The images that illustrate each product on the page www.silvas.pt may differ from the product subsequently delivered.

2.3 Items for sale on the page www.silvas.pt are subject to existing stock and orders will be processed on a first-come, first-served basis. In case of stock breakage, temporary or permanent, the customer will be duly notified.

2.4 Under Portuguese legislation, the prices of the products in the www.silvas.pt are indicated in € (Euros) and include VAT at the legal rate in force. Shipping cost for customer is not included.


  1. Shipping costs

3.1 The value of the postage is calculated according to the weight of the products, destination and the total value of the order.


  1. Delivery

4.1 Orders will only be shipped after confirmation of stock and payment and as soon as possible.

4.2 The delivery of orders will be made to the address indicated by the customer and according to the delivery times of the carrier. Home delivery may not be made in. The delivery of the material will be made on a pallet sealed at the door or in a place considered accessible (delivery always on ground floor). It is the customer's responsibility to ensure the means necessary to transport the product or products to the desired location.

4.3 How the transport service is contracted to a company, possible delays in deliveries cannot be resolved by PAVIMENTOS SILVA, SA, not being possible, in such cases, ensure exact delivery times.

4.4 All products shipped must be checked at the time of delivery.. If the customer finds that the order is damaged, should return it immediately to the carrier, indicate the reason for the return on the packing slip and immediately inform PAVIMENTOS SILVA, SA

4.5 If after delivery, the customer to verify that any of the items are not in conformity with the, you are asked to contact PAVIMENTOS SILVA immediately, SA via email [email protected] indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as received and of all items, so that the situation can be resolved as soon as possible.


  1. Returns/complaints

5.1 The customer has 14 days for the exercise of the right to free resolving, according to DL nº24/2014, of 14 February. Return costs will be borne by the consumer. The refund will be made by bank transfer.

5.2 To request an exchange or return, the customer is requested to contact PAVIMENTOS SILVA, SA via email [email protected] indicating the invoice number.

5.3. The return of defective products and wrong shipments is the responsibility of PAVIMENTOS SILVA, SA , as well as the costs of shipping and collection when the customer reports this situation within a period of 14 (fourteen) days from the date of receipt of the product. Once the goods have been received at our facilities and after validation of the condition of the goods in accordance with, the amount will be returned by bank transfer.


  1. Applicable Law and Competent Forum

6.1 Portuguese law applies to this agreement;

6.2 For the resolution of disputes arising from this contract, the forum of the District of Leiria shall be competent, expressly waives any other.

6.3 For more information you can also consult our Alternative Dispute Resolution section.


  1. These general conditions of sale online may be changed without notice, should therefore be consulted prior to placing any order.



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The content and information available on the site www.silvas.pt are property of the DECKS SILVA SA. Like this, the use, reproduction, copying and disclosure of marks, logos, texts, code, images and videos are subject to the prior authorisation of the DECKS SILVA SA.



In the event of a dispute the consumer may resort to an alternative resolution of consumer disputes: CNIACC-national centre of information and arbitration of consumer disputes-contact +351 21 384 74 84. More information on the consumer portal www.consumidor.pt.